Citizen's Charter
About Us
Kendriya Vidyalaya Sangathan (KVS) is an autonomous organization under the Ministry of Human Resource Development, Govt. of India. 
The Headquarters of KVS is located at 18 Institutional Area, Shaheed Jeet Singh Marg, New Delhi-110016 [Phone No.011-26858570(Board), Fax-011-26514179, e-mail kvssao@nic.in]. The KVS administers its schemes through 18 Regional Offices; and 979 Kendriya Vidyalayas including 03 abroad. Each Kendriya Vidyalaya has its Vidyalaya Management Committee headed by a senior officer from Defence / Civil Services or an educationist. All the Kendriya Vidyalayas are affiliated to the Central Board of Secondary Education (CBSE), Delhi. 
Policies for Kendriya Vidyalaya Sangthan are framed through its Board of Governors headed by the Hon’ble Minister, Human Resource Development Commissioner, Kendriya Vidyalaya Sangathan is the executive head of the organisation.
Stakeholders
Students, parents & sponsoring agencies
Vision
KVS believes in imparting knowledge/values and developing to nurture systems talent, enthusiasm and creativity of its students for seeking excellence and innovation through high quality educational endeavours.
I  - OUR MISSION
KVS has a four fold mission viz:-

• To cater to the educational needs of children of transferable Central Government employees including defence and para military personnel by providing a common programme of education.
• To pursue excellence and set the pace in the field of school education.
• To initiate and promote experimentations and innovations in education in collaboration with other bodies like CBSE, NCERT, etc.
• To develop the spirit of national integration and create a sense of “Indianness” among children.

1. Services Provided
KVS is providing following services to its stake holders:

• Admissions As per KVS laid down policies.
• Priority is given to the wards of transferable Central Government employees.
• Reservations in fresh admissions are provided as per Admission Guidelines
• Special provisions in fresh admission also exist in Kendriya Vidyalayas.
• Admission Schedule has been established in measurable time frame.

2. Transfer of Students from One KV to Another KV
Admission of a student studying in a KV on transfer of the parent is allowed anytime during the session.
3. Hostel Facilities
KVS provides hostel facilities to promote school education for students living in very remote locations.
4. Fee Structure for KVS
The monthly rate of fees charged in different classes is available elsewhere in the site.
     The following categories of students are exempted from payment of Tuition Fee

• Girl students
• Students belonging to SC/ST communities.
• Children of KVS employees
• Children of Officers & men of armed and paramilitary personnel killed or disabled during the hostilities 1962,1965,1971 and 1999 as well as the children of defence personnel of Indian Peace Keeping Force (IPKF) in Sri Lanka and personnel of armed forces killed or disabled in “Operation Meghdoot” in Siachin area and “Operation Vijay” in Kargil.

        Exemption from VVN and Computer Fee for single child of parents (if girl) studying in Class VI onward w.e.f. 01.01.2006.
5. Co-Scholastic Activities in Kendriya Vidyalayas
For all-round development of the children, KVS undertakes various coscholastic activities in its Vidyalayas in the areas of Health and Physical Education, Visual and Performing Arts, Work Experience etc. All Kendriya Vidyalayas also have Library facilities for its students.
6. Innovations and Experimentation
KVS organises theme based Science Exhibition at school level, Regional level and KVS National level. The selected projects / students participate in J.L.Nehru Science Exhibition organised by the NCERT.
7. Calendar of Activities in Kendriya Vidyalayas
Activities of KVS for core services each year are implemented as per a calender of events.
8. Examination and Rules for Promotion
KVS has a system of assessing and promoting students to next higher classes. Current criterion is available elsewhere in the site. 
9. Issue of Transfer Certificate
Transfer certificate is issued on the request of parent in prescribed withdrawal form stating clearly details of the child and reason for taking T.C. T.C is issued within 3-7 working days after submission of withdrawal form. Delay beyond 07 days can be brought to the notice of the Assistant Commissioner of the region.
10. Teachers Training
KVS has its own Zonal Institutes of Education & Training which organise In-service Training Programmes regularly to enrich the knowledge and upgrade the teaching skills of teachers. Training Programmes are organised to upgrade the skills of other support staff also. Induction Courses are also organised by KVS for newly recruited teachers.
11. Parents-Teachers Association (PTA)
In order to promote proper understanding and co-operation between parents and teachers for overall betterment of the students, every Kendriya Vidyalaya has a Parents-Teacher Association (P.T.A).
12. Grievances Redressal Mechanism
The Grievance Redressal Mechanism has been set up in the KVS, thereby constituting Grievance Cell at Regional Offices and Headquarters of the KVS, and have been functional with Regional Grievance Officer in the Regional Office and Central Grievance Officer in KVS(Hqrs) for monitoring the redressal of grievances.
Time between 1600 hrs to 1700 hrs has been fixed on all working days for attending people for redressal of grievances without prior appointment at Regional Offices as well as at the KVS(Hrs). A grievance will be acknowledged immediately at the most within three days of the receipt of grievance. Efforts shall be made to redress the grievance within a period of 2 months. If disposal of a grievance petition is anticipated to take longer than two months, an interim reply would invariably be sent. 
Deputy Commissioner (Personnel) [011-26858565] is the Central Grievance Officer. Phone numbers and addresses of Regional Grievance Officers are available elsewhere in site. 
Grievances at the school level are dealt by the concerned Principal.
13. Meeting hours
On all working days Officers available in the KVS(HQ) office and KV Regional Offices meet general public / staff for the redressal of their grievances and on issues of mutual interest from 4 PM to 5 PM. 
         Principals – One hour on working days from 10.00 AM to 11.00 noon. 
         Teachers – With prior appointment on any working day.
14. Access to information:
KVS is covered under the Right to Information Act, 2005 and has allowed access to information under the provisions of the said Act. PIO at KVS(HQ) & Regional Offices and Liaison Officers are functional at Vidyalaya level. For addresses and phone numbers of KVS(HQ), all Regional Offices, Zonal Institutes of Education & Training (ZIETs).
II  - OUR EXPECTATIONS
KVS has identified some expectations:
        A. From students

• Students are expected to exhibit disciplined behaviour inside and outside the school.
• Students will regularly attend the Vidyalaya.
• Students will complete the assigned task within stipulated time.
• Students shall not accompany any unauthorized person and shall also not bring any undesirable article inside the school.

        B. From parents

• Parents will send children neat and tidy to the Vidyalaya.
• Parents will make available text books, notebooks and other study material to their wards as per the requirement.
• Parents will come to Vidyalaya whenever invited by the Principal.
• Parents will attend Parents-Teachers meeting whenever convened by the Vidyalaya.
• Parents will regularly supervise the homework / other assignments/projects but will not do it on ward’s behalf. They will also regularly check the student’s diary for any notice/information.
• Parents will ensure that children are safely dropped and taken back from the Vidyalaya.

        C. From Sponsoring Agencies

• To provide suitable land for Vidyalaya building.
• To supervise day to day activities of the Vidyalaya through Vidyalaya Management Committee.